Privacy Policy

Last Updated: June 18, 2026

Real Voice Interviews respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your choices.

1. Information We Collect

We may collect the following categories of information:

  • Account information: name, email address, and login credentials.
  • Billing information: payment-related details processed by our payment provider.
  • Interview and survey data: interview prompts, candidate identifiers, responses, and generated reports.
  • Support communications: messages you send through our contact form or support email.
  • Technical data: IP address, browser type, device details, and usage logs for security and reliability.

2. How We Use Information

We use information to:

  • Provide, operate, and improve our service.
  • Create and manage user accounts.
  • Process purchases and related billing actions.
  • Generate interview outputs and reports.
  • Send transactional messages, including account and service notifications.
  • Respond to support requests.
  • Protect the service, users, and platform integrity.

3. Legal Bases (Where Applicable)

Depending on your location, we process personal data under one or more of the following legal bases:

  • Performance of a contract (providing the service you request).
  • Legitimate interests (security, service improvement, fraud prevention).
  • Compliance with legal obligations.
  • Consent, where required by law.

4. Sharing of Information

We do not sell your personal information, prompts, or responses. We also do not use data collected through the service to train models. We may share data with:

  • Service providers that help us host infrastructure, process payments, and deliver email.
  • Professional advisors such as legal, accounting, or compliance partners.
  • Authorities when required by law or to protect rights, safety, and security.

5. Data Retention

We retain data for as long as needed to provide the service, meet legal requirements, resolve disputes, and enforce agreements.

If you cancel your account, we deactivate the account rather than immediately deleting it in order to preserve survey and interview data integrity. If you want your data fully deleted, contact us directly using the information below.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

  • Password protection: passwords are never stored in plain text and are stored using salted, one-way cryptographic hashing.
  • Secure sessions: account sessions are protected using signed protections built to reduce the risk of tampering.
  • Request protections: We use built-in protections against common web attacks such as forged form submissions.
  • Ongoing safeguards: we apply security updates and operational controls to keep the service reliable and protected.

No system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or receive a copy of your personal data.
  • Request correction of inaccurate data.
  • Request deletion of personal data, subject to legal exceptions.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

8. Third-Party Services

Our service may rely on third-party providers that process data on our behalf. Their data practices are governed by their own privacy policies and terms.

These providers currently include (non-exhaustive):

  • Heroku for application hosting and infrastructure.
  • Mailgun for transactional email delivery.
  • Stripe for payment processing.
  • Cloudflare for DNS and edge/network services.
  • Bluehost for domain-related services and support inbox hosting.

We may add or replace providers as our service evolves. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

9. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last Updated" date above.

11. Contact Us

If you have questions about this Privacy Policy or want to request full data deletion, contact us at support@real-voice-interviews.com.